Estland Travel

Privacy Policy

At Estland Travel we create unforgettable moments for our customers across the world and make their dreams come true. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience.

Personal Data we collect

When you register for any of our services, you may provide us with:

Your personal details, including your address, email address, phone number and date of birth.

Your account login details, such as your username and the password you chose.

When you browse our websites or use our mobile apps, we may collect:

Travel preferences.

Information about your browsing behaviour on our websites and mobile apps.

Information about when you click on one of our adverts, including those shown on other organisations’ websites.

Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

Social preferences, interests and activities.

When you buy our products in our shops or online, we may collect:

Passenger information, passport details, other ID document details.

Insurance details.

Relevant medical data and any special, dietary, religious or disability requests.

Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.

Information about your browsing behaviour on our websites and mobile apps.

Information about when you click on one of our adverts, including those shown on other organisations’ websites.

Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

Social preferences, interests and activities.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.

Details of emails and other digital communications we send to you that you open, including any links in them that you click on.

Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal data:

We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.

We may use CCTV images, IP address and browser details collected in or in the immediate vicinity of our shops, premises, other buildings and cruise ships.

Personal data you provide about other individuals:

We use personal data about other individuals provided by you, such as those people on your booking.

By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

To make contact and interact with you

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.

We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.

We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the TUI Group and by other organisations on our behalf.

To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites, mobile apps and other sources.

We do not sell your personal data to third parties.

Sharing personal data with suppliers and retail companies

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.

Protecting your personal data

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission , and appropriate security measures.

Data retention

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

 

Changes to the terms and condition & contact info

We reserve the right to change the privacy practices described herein and to update terms accordingly. Concerning any questions related to the Lapland Welcome’s services, users may contact us by email to info@travelestland.eu
 
 
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